Privacy Policy
Last updated: April 2026
3DGo ("we", "our", "us") is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This policy explains how we collect, use, store, and share your personal information.
Business: 3DGo, Auckland, New Zealand
Information We Collect
When you place an order, we collect:
- Your name
- Email address
- Delivery address
- Phone number (for courier delivery)
Payment information is processed securely by Stripe. We do not store your credit card details on our servers.
Why We Collect Your Information
We use your personal information to:
- Process and fulfil your orders
- Arrange shipping and delivery
- Provide customer service and support
- Send order confirmations and shipping updates
- Comply with legal and tax obligations
We will not use your information for marketing purposes unless you have explicitly opted in (e.g. via our newsletter signup).
Third Parties
We share your information only with the following third parties, and only as necessary to fulfil your order:
- Stripe — payment processing
- NZ Post / CourierPost — shipping and delivery
- Cloudflare — website hosting and security
Overseas Data
Stripe's servers may process and store payment data outside of New Zealand (including in the United States). Stripe complies with international data protection standards including PCI DSS. By making a purchase, you consent to this transfer as necessary to process your payment.
Your Rights
Under the Privacy Act 2020, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Make a complaint to the Office of the Privacy Commissioner if you believe your privacy has been breached
You can lodge a complaint with the Privacy Commissioner at www.privacy.org.nz/complaints.
Cookies and Local Storage
Our website may use analytics cookies to help us understand how visitors use the site. We also use your browser's localStorage to maintain your shopping cart between visits. No personal information is stored in cookies or localStorage.
Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us:
Email: privacy@3dgo.co.nz